What can we do for you?
Our property preservation and inspection support teams are well trained in all aspects including pre-foreclosure inspections, property maintenance/repair, vendor management. We have expertise to work on various platforms such as Safeguard VendorWeb, VMS, ServiceLink, AssetShield, Vendor 360, SandCastle, NPS, SingleSource and so on. Our teams can process all types of work orders including initial securing, snow removal, grass cut, winterization, interior cleaning, mold remediation, exterior trash and item removal, locks, rehab, repair, sales clean, P&P, REO orders. We can also calculate bids using cost estimator tools such as XactRPM and Repairbase based on the photos presented to our property preservation experts.
Real estate owned & pre foreclosure inspections
- Assign inspection orders to approved vendors
- Review inspection reports that are completed
- Update reports and relevant information into client software
- Follow up on pending and late orders
- Follow up on corrections and incomplete tasks
- Create invoices to be processed by client
- Approve charges by vendors based on the work order
Pre foreclosure preservation services
- Assign/review inspection orders
- Update reports into client software
- Update reports into client software
- Follow up on pending, late orders and incomplete tasks
- Assess and obtain bids for property repairs
- Review and approve the right bid to proceed
- Check if repairs are completed as per the set standards
- Update client software with the repair invoices and relevant information
- Create invoices and approve charges billed by vendors
REO property maintenance services
- Set periodic inspections
- Assign jobs to approved vendors
- Lawn care, snow removal, trash removal and winterization
- Monitor completed work orders
- Create invoices to be processed by client
- Approve charges billed by vendors based on the work order
Vacant property ordinance research and registration
- Identify vacant properties post initial occupancy
- Complete VPR documentation
- Register with the city to pay VPR or relevant fee
Vendor management
- Recruit/train vendors on processes
- Get list of approved vendors
- Get agreements signed
- Allocate and follow up on orders
- Check and Update orders into client software
- Monitor vendor performance
Vendor side services
- Download, label and upload photos according to before, during and after work completion
- Invoice as per pricing sheet provided by client company
- Create PCR, conveyance condition reports etc,.
- Process orders – initial secure, mold remediation, conveyance, cleaning, securing, deed-in-lieu, bid approvals etc,.
Utility management
- Identify the appropriate utility provider for the property
- Check turn on and off requirements and conditions
- Get documentation such as POA, title deed, authorization letter from client
- Coordinate with utility company to complete the required documents
- Turn on the utilities by coordinating with the utility provider
- Update invoices, bills and other information in client’s software
- Monitor payment of turn on or off charges, deposits etc..,
- Receive utility bills from providers on regular frequency
- Communicate with client for invoice and payment
HOA – identification and management
- Research to find out which HOA company manages the area
- Contact HOA company to find out any outstanding dues/payment
- Check with HOA memorandum to see if the fees charged is the correct amount
- If there is a discrepancy, work with the HOA company to identify and correct it
- Coordinate HOA payments with the client to ensure they are paid on time
- Coordinate with the client in payment of HOA
Key differentiators
Our suite of property preservation and inspection support services are customized to meet your business needs. We follow industry-standards and integrate property management back office best practices that help you achieve key performance metrics and success. By choosing us, you get the value of our proven experience and skill, including;
150+ property management professionals at your disposal
Experience since 2004
Assured data security and business continuity
Accurate, timely and regular reporting
Instant ramp up or ramp down to deal with workload spikes
24/7 continuous operations on demand
Assured 100% commitment for you every single day
Access to latest technology and highly secured IT infrastructure
Prefer to talk?
Call now to speak with our friendly consultants. You can explain your requirements and get a quick quote.
How do we stand out from other BPO providers?
Outsourcing powered by AI robots
Most outsourcing providers work based on headcount model, where in they make more money when more people work on your project. However, our outsourcing model is not built based on headcount, but built on providing optimal efficiency on your project with minimum head count.
That's why we use the latest technology such as AI powered robotic process automation to constantly improve efficiency of your projects. Achieving highest efficiency on your project with minimal number of staff is our value proposition to you.
Give us a try and you'll know why we stand out from the rest.
Customized approach that delivers unprecedented business results:
Enjoy 60% cost savings
Property preservation companies are constantly revising their existing business strategy to address issues such as attrition rate, profit margins and so on. By outsourcing property preservation back office services to us, you can enjoy a full suite of services customized to your process. This lets you reduce the burden on unnecessary overhead expenses and save as much as 60% on your costs.
Get multi-skilled team of professionals
Gain access to a multi-skilled team of professionals having good communication, ability to understand complex issues and having complete attention to detail; With us, you can sit back without worrying about overwhelming back office tasks and focus on expanding your business.
Stringent quality standards
At Integra, our property preservation teams follow stringent quality standards to ensure quality and improve client satisfaction across all touchpoints. Be it your tenant, employee, vendor or just an enquiry - our staff can respond to queries patiently, quickly and accurately.
Services designed to your business
Your business is unique. You want your service provider to integrate into your existing processes without any disruption and we do just that. Yes, our property preservation back office services are designed to your business needs and can seamlessly plugin to your existing processes.
Confidentiality and security – handled professionally
We understand the importance of confidentiality and security and its impact. Some processes involved in property preservation back office services are highly confidential. With vast experience in the field of property preservation back office and support services - we will ensure that confidentiality of the highest order is maintained to keep your data safe.
On time delivery
You can rest assured of the delivery timelines adherence once you have outsourced your property preservation back office work to us. Our experienced team of professionals not only ensure accuracy of data but also guarantees that your work is delivered on-time, avoiding delays.
Ready to discuss your requirements?
Get in touch with us to find out how we can help your business achieve its goals using our services. We have helped 100’s of companies small to large, since our inception in 2004.
