Business Process Outsourcing: from one-off tasks to long-term partnerships, we plugin seamlessly
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Custom back-office processes
Save up to 70% on your employee costs and instantly increase your profitability
Expertise across multiple industries
Start instantly and scale up anytime, with zero overhead costs
Process optimisation and automation experts
Instantly gain access to top offshore talent and increase your competitive edge
Business process outsourcing services
We deliver a comprehensive range of business process outsourcing services that companies across multiple industry types use
Areas of business process outsourcing expertise
- Industry specific custom processes (voice and non-voice)
- Accounting and bookkeeping processes
- Take off and engineering design services
- Call center and customer support processes
- Remote technical support processes
- Financial analysis and calculation related process
- Data scraping, classification, and analysis
- Software and mobile apps development
- Robotic process automation
- Revenue cycle management process (medical billing)
How our business process outsourcing works?
Send requirements
Describe your outsourcing project
- Project details
- Team size
- Project timeline
- Time zone and work hours
- Future plans
- Company overview
We setup your process
Project transition and team setup
- We select the right people
- We setup the systems
- We implement your protocols
- Training & ramp-up
- Process takeover
- Project management
Ongoing operations
Meet key metrics and deliverables
- Goals and objectives
- Milestones and deliverables
- Quality control
- Work practices
- Long term plans
- Continuous training
Hundreds of companies now outsource their business processes and back office tasks
Who Never Thought they Could
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Why is Integra your ideal choice for BPO services?
Enable growth, efficiency and achieve cost savings through Integra business process outsourcing services.
Guaranteed data security
Why bother risking your information with a work at home staff? At Integra, we comply and offer comprehensive data security measures to ensure your peace of mind.
50% cost savings
Our business process outsourcing services comes at an affordable cost with guaranteed quality. Integra outsourcing services are designed to give you the complete advantage of outsourcing your business processes.
Experience since 2004
We are trusted by 300+ businesses across the USA, UK, Canada, and Australia – since 2004. With expertise across multiple areas, our services are tailored to your specific need - which makes it possible for us to deliver a superior quality service.
End to end support
At Integra, our business process outsourcing services are fully optimised to deliver an end to end solution for all your current and changing business needs. This eliminates the need to look for another outsourcing partner - as we optimise our services to suit your outsourcing needs.
24/7 business operations
As a business ourselves, we understand the importance of delivering 24/7 business operations to our clients. Irrespective of where your customers are based (locally or globally) - we are fully equipped to cater your individual business needs.
Clear communication for no errors
We ensure that we communicate with you in a timely manner so that you will be fully aware of what is happening with your project at every stage and when you can expect to get delivery of each job.
FAQ's
Business process outsourcing service
Why should I choose Integra?
We have been in the BPO industry since 2004 and our management team is from the USA and UK. Being a US corporation, we completely understand the requirements of North American and European corporate companies and are fully aware of the kind of service they prefer.
Our offshore management team has worked with 100's of international clients - which makes it easier for them to handle different client projects with ease. We also use latest process optimisation technologies such as AI and robotic automation to provide you the best value for money.
Where are your offshore offices located?
We are headquartered in Pittsburgh, USA with a branch office at London, UK. Our offshore centers are in India and Philippines. In India we have centers in Coimbatore, Chennai, Pune and Bangalore (Bengaluru). In Philippines we have centers in Cebu. With our locations in these cities, we can pretty much get any type of talent for your outsourcing project.
How qualified are your BPO professionals?
Our BPO professionals are qualified with several years of experience in dealing with international clients. So, you are assured to get a highly professional service and the reliability of a top-rated western company.
How do I get the right staff for my team?
This is where our BPO industry experience comes in. We thoroughly understand the Filipino and Indian job market and where the skills are available. Our seasoned and highly professional HR staff can assemble a world class team of BPO professionals to work on your project in a very short time.
Can I visit your offshore offices in India or Philippines? (and work with my team for a period of time)
Absolutely. You are welcome to your offshore team anytime. We can help you with flights, local transportation and hotel accommodation. We recommend you visit and spend time with your offshore team as it helps integration with your onshore team.
Can I implement my own company policies?
Absolutely. We are flexible with regulations. Your offshore team can follow your company policy, processes, IT procedures, compliance regulations, data security procedures, work floor policies and any other aspect of your operations. Your offshore team can function as an extension of your inhouse team.
Ready to discuss your requirements?
Get in touch with us to find out how we can help your business achieve its goals. We have helped 100’s of companies small to large, since our inception in 2004.
