How do you act when the “panic button” is pushed!
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Do you have fun at work? Yes?

Well, however comfortable and fun work may be there is always an occasional time of crisis. And crisis – is NOT fun.
Not everyone handles a crisis well. The following incident that one of my friends was telling me about is a good example.
She works as a Sales Executive for a company that sells herbal diet pills. They work as teams with a Team Leader heading the division. Each member of the team has a “sales target of selling 200 cartons of pills within a 3 month period. This happens to be an unreasonable target, given that the product is fairly new in the market. The team leader understood, and therefore did not pressurize the team to meet the target.

But what happens when the CEO decides to make a surprise visit?
One morning, the secretary receives a call announcing that the CEO would be coming down from India in 2 days, and that he would be visiting the office.

When this news reached the Team Leader, all hell broke loose – yes, he pushed the panic button! He summoned the team and began yelling at them for not meeting their sales targets. The enraged employees retorted with “How could you expect it when you didnt ask for it all these months?”

As you can see, this situation now turned into a never ending blame-game!

What the Team Leader should have done
The surprise visit of the CEO was indeed a crisis but the Team Leader hit the “panic button instead of thinking of a solution. The result was a “blame-game which only won the hatred of his team.
The Team Leader should have focused on “handling the situation before yelling at his team. The crisis here was the CEOs surprise visit. It is clear that the team had not met its target, so the TL should have come up with a suitable solution instead trying to evade his responsibility by blaming his team members.

What you should learn from this example
Never press the panic button!
From this example, it is clear that no good will ever come from it. But unfortunately, most people react in same way the Team Leader did in the face of a crisis – anger followed by a defensive attitude of transferring the blame to someone else.
Whether you are an employee or a boss, a crisis bound to happen at some point of time. Adopting a practiced calmness is the only way to handle such situations. Just remember, pushing the “panic button is going to be of no help.
Have you dealt with a similar crisis? Let us know through your comments.

Show 2 Comments

2 Comments

  1. This is true… Once I had a similar situation when I was
    working for my previous employer. My team and I were selling air ionizers to
    people in the US. It was not our CEO who visited the office. But it was our
    client who outsourced the sales project to our company.

     

    The product cost was $19.95 and we had a target of $800 –
    $1200 per day which is quite unreasonable. None of us were achieving this
    target and so our TL was under too much pressure.

     

    He did push the panic button (not sure how many times) but
    yes he did it many times. Except the TL all the callers reacted in a different
    way and started giving feedback to our client.

     

    At last we understood that it was the Television ad which
    gave false commitments to new buyers and eventually that was the cause for fewer
    sales.

     

    Client understood this, asked for our suggestions, made some
    changes in the TV promo. This greatly changed the whole picture and YES the
    company achieved it objective.

     

    So “Readers” I suggest you think off solutions and not
    pushing the Panic Button whatsoever.

     
    Thanks to Raj for this useful topic 🙂

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