Why would we be a good partner for your business?
Read below to know more about us
Integra was started in 2004 by four people, Ganesh (me), Raj, Aravind and Ram who wanted to build a company with a focus on accounting and bookkeeping areas. During one of my visits to India, we solidified the plans of starting a world class outsourcing company aiming to help small and medium businesses. I have worked and lived in the US for the past 20 years and wanted to put this experience to good use. Others also had a good educational background and had the experience of working with large companies. We thought that this would be the best way that these capabilities can be put to good use.
Raj was working with Nokia in UK and Ram and Aravind were managing outsourcing projects in the transportation industry from India. We agreed that Raj and I will manage the sales and marketing front while Ram and Aravind will handle the operations.
We started our first tiny office at the Indian city of Coimbatore. It was a small unsophisticated office with bare essentials and it looked more like a car dealer's office than a world class outsourcing office aspiring for clients from across the world. But, hey! We had to start somewhere.
Taking the "fear" out of outsourcing is our founding principle. Why did we choose it?
As you all know, the IT and call center outsourcing wave was sweeping across India from the mid 1990's. During that time, the outsourcing companies in India were servicing only large corporations. Small and medium businesses in USA and Canada could not get the same outsourcing benefits because they were not entertained by these large outsourcing service providers in India.
Our aim was to address this gap and make outsourcing easily accessible for small and medium businesses, to make outsourcing a fearless journey for small and medium businesses and take the "fear" out of outsourcing.
It was tough during the first few years. The potential clients did not understand that small and medium businesses could outsource as well. Also, the concept of outsourcing was new to them.
We got a few small projects. It wasn't a lot, but enough to keep our morale up. We started hiring our first set of people and we are proud to say that most of them are still with us and are the corner stone of our growth.
It required lots of motivation during the initial years and we boosted each other's morale, whenever we felt a little blue. Our sincerity and hard work paid off and we started getting more clients. It was mainly through references from our initial clients.
Our small office, could not handle the workload, so we moved to a bigger office in 2006.
New office and growth
After we moved to the new office, we expanded our marketing efforts and got more clients. Many of the initial clients were CPA/ Accounting firms and later we stated getting businesses as well. We would do the back end bookkeeping work and the client would take the completed work and give it to their accountant or an accountant that we work with.
We implemented better process and quality control systems to ensure timely delivery and 100% accuracy of all our clients' work. We steadily grew and our team size was about 60 and we started operating in full capacity at our new office.
Some of our clients asked us to do other work, so we added other service areas such as customer support/ call center and IT. These additional services were primarily started to address the demand from our existing clients.
To cater further growth, we added another office in India about 2 miles away from the first office.
Current staff strength and focus
Our current team strength is 200+ and we are growing every month. We have added more services that our clients have asked us for. Most of our clients are small and medium businesses and we continue to operate under our founding principle of taking the "fear" out of outsourcing.
We currently work with businesses across USA, Canada, UK and Australia. I welcome you to be a part of our family and enjoy the benefits of outsourcing. You will not be disappointed.
Integra Global Solutions