Assistant Manager – US Healthcare

Assistant Manager – Medical Billing & AR will be responsible for managing and overseeing multiple clients.

Minimum qualification

Bachelor Degree in any stream.
Strong communication skill.
In-depth knowledge of revenue cycle management.
Fair knowledge of computer operations.
Good interpersonal skill.
Should have experience of handling at least 50+ member team.
Should have worked in a Assistant Manager role minimum 3 year.

Essential functions and responsibilities

Production & quality improvement plan.
Interact with GL & TL within span and keep the team motivated.
Develop necessary measures to check and ensure Service level agreement and the KPIs are met.
Training conducted as & when required for GL and TL briefing about the updates/issues.
Client interaction, escalation management, delivery management.
New Client Transition.
Follow Company policies and procedures.
Monthly Reports to Client and Accounting Department for Invoicing.
Training and on boarding for new joiners.
Performance Review for TL & Team members.
Maintenance of decorum and compliance on floor

Success factors

In depth knowledge of the whole process.
Strong communication skill.
Good interpersonal skills.
Understanding of company policies.
Dynamic leadership skill.

Other Responsibilities

Providing solutions proactively to avoid issues and accelerate clients ability to achieve results.
Conducting training programs for continual improvement in process knowledge.
Determine criteria and methods needed to ensure that both the operation and control of the processes are effective.
Ensure the availability of resources and information necessary to support the operation and monitoring of the processes.
Implement actions necessary to achieve planned results and continual improvement of the processes.
Ensure effective and efficient use of resources.
Managing and guiding a team who will be responsible for Medical Coding, Billing, Denial Manager, Insurance Verification, Prior Authorization and AR Follow-up.
Respond to clients on any process related queries and manage 1st level escalations.
Perform random quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.
Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
Develop processes to improve productivity and quality of the team.
Mentor staffs and new trainees and encourage good A/R follow up skills and work ethic.
Participate in the new pilots projects & work towards proper transition of knowledge to team.
Work with TL/GL to resolve any personnel problems or conflicts that may arise in the team.
Identify trends within the portfolio to aid collections and improve the productivity.

What can you expect from Integra?

Excellent pay
Opportunity to work with international clients
World class training on multiple skills
Planned career growth

Why you should join Integra?

Excellent working atmosphere
Salary and bonus always paid on-time
You work for a US corporation (and a UK company)
You work for a company that has continuously grown for past 20 years
Very supportive senior management
And lots more