Operations Manager

Key Responsibilities

• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Maintain constant communication with Clients, US office, staff and Management to ensure proper operations of the Team.
• Anticipates and tracks operational and tactical risks and providing strategic solutions
• Develop, implement, and maintain quality assurance protocols and reporting.
• Increase the efficiency of existing processes and procedures to enhance the Team’s internal capacity.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

Qualifications & Requirements

• Bachelor’s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
• 3+ years of proven success in an operations management role and over all experience of 8+ Years.
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations
• Excellent proficiency in MS office and preparation of Excel reports