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System Engineer / Technical SupportBack to careers


Position title: System Engineer / Technical Support
Job location: Coimbatore
A division of Integra Corp, USA and Integra Ltd, UK

What would be your responsibilities?

  • Responds to tickets escalated from Tier I
  • Creates, monitors, tracks, schedules, updates and closes tickets within Service Now in a timely manner
  • Provide friendly, professional support via phone, email and on-site.
  • Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix
  • Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)
  • Collaborate with vendors to resolve issues as necessary
  • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution

What we are expecting?

  • 2+ years of experience in an IT Help Desk role
  • Experience in Office 365 and Active Directory Services
  • Working knowledge of Windows 7 and 10 and Microsoft Office suite
  • Basic understanding of Networking
  • Remote access technologies (VPN terminal services, published apps etc.)
  • Preferred experience working with ServiceNow, Salesforce, and VMware
  • Ability to assist others with complex issues in a professional manner
  • Ability to manage and prioritize incidents, requests, and tasks
  • Strong problem analysis and problem-solving skills
  • Excellent written and verbal communication skills
  • Resourceful, well organized, highly dependable, efficient and detail oriented #LI-MS1

What can you expect from Integra?

  • Excellent pay
  • Opportunity to work with international clients
  • World class training on multiple skills
  • Planned career growth

Why you should join Integra?

  • Excellent working atmosphere
  • Salary and bonus always paid on-time
  • You work for a US corporation (and a UK company)
  • You work for a company that has continuously grown for past 16 years
  • Very supportive senior management
  • And lots more