Globalintegra

Have you ever seen babies in business suits? The idea seems a little weird, doesn’t it?

Yet you see them all day and you do business with them. You would not get your bread and butter but for those babies in business suits! (Hey that’s alliteration!

Yup, you guessed it.

We are talking about your customers!

If you come across a difficult customer, picture the image of a child in that suit. It’d be funny, yes, but that’s exactly what your customer is – a child!

How do you handle children?
What do you do if a friend asks you to babysit her two year old kid?

Yes, you read it right. The headline does say “fire” a customer.
“Dear Mrs. Crabapple, We will miss you. Love, Herb”

Does that line ring a bell?

Well, to those to whom it doesn’t, here is the story.

Once there was a woman who frequented the Southwest. But every time she flew on it, she was unhappy with some feature or the other – seats, food, boarding procedures and so on – and she always wrote in a long list of complaints. Despite trying hard, the customer relations team could not satisfy her. Why she kept flying on a plane whose service she was not satisfied with was beyond them.